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Cisco IPCC Product Training Cisco Unified Contact Center Enterprise
Cisco RoutersFrom the CCNA to the CCIE, ISDN is one of the most important technolgies you'll work with. It's ..... This course is designed to give the student tools, practical guidance and hands-on exposure to the deployment methodologies and product suite for the IPCC Solution. At the conclusion of this course, the student should have gained the following skills:
IPCC/Advanced Technology Provider (ATP). certification. • Cisco ICM/IPCC Product Training. •. ICM Product Trainnig (ICMPT), IPCC Product Training
Understand the concept of the IPCC Solution and identify solution models and issues related to each model.
Understand the ordering process and be able to identify a clean order for an IPCC Solution.
Understand the Design Requirements for the IPCC Solution in a single site solution model, including but not limited to: CallManager, IP-IVR, IP Phones, Voice Gateways, ICM and IPCC Desktop software.
Demonstrate the ability to install, configure and test IPCC components for the single site environment.
Cisco IP Telephony EngineerCisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization (Networking Technology) (Hardcover) http://www.amazon ..... Demonstrate the ability to Design and Implement the IPCC Call Flows and Routing.
Demonstrate the ability to use Cisco s standard IPCC Deployment Tools.
Demonstrate the ability to troubleshoot the IPCC Solution Set.
Cisco SupportYou must understand the business requirements of the network before buying a product. Based on the ..... Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.
Cisco Unified Contact Center Enterprise provides:
Cisco NetworkersThere are plenty of articles out there about how to prepare for the CCNA exam. However, there are also things you can ..... * Segmentation of customers and monitoring of resource availability
* Delivery of each contact to the most appropriate resource anywhere in the enterprise
* Comprehensive customer profiles using contact-related data, such as dialed number and calling line ID
* Routing to the most appropriate resource to meet customer needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components
Cisco Unified Contact Center Enterprise enables you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.
http://www.cisco.com
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