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Cisco hardware support is very hard to find. You either have to purchase a smartnet contract from cisco
www.cisco.com/warp/public/127/aps_support_16140.pdf
Cisco’s high-availability SMARTnet™ Onsite (formally Comprehensive Onsite) program provides all the benefits of SMARTnet plus hardware maintenance services delivered to the customer’s site.
SMARTnet is Manufacturers Hardware and Software support for your Cisco products. Provided directly by Cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe. SMARTnet provides four distinct benefits:
If your Cisco product is Internet facing, it is vital that you update the software when new versions are released, this protects you from software bugs and security holes
Cisco CcnaFrom the CCNA to the CCIE, ISDN is one of the most important technolgies you'll work with. It's also very common in the field; .....
A SMARTnet contract entitles you to telephone support from Cisco`s Experts at the Technical Assistance Centre (TAC), according to Cisco, over 95% of all calls received by the TAC help customers handle complex network operation and management issues
The minimum SMARTnet contract entitles you to obtain and legally install the latest software upgrades for your covered device. This is essential if your Cisco hardware is important to your business or is connected in any way to the Internet, as the software upgrades will fix bugs and security holes. We are aware that IOS upgrades can be downloaded from various sites on the Internet, but doubt if they will be the latest version, and could possibly have been modified.
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