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IT Offshoring Outsourcing is it for you
Choosing the Right Country for IT Offshoring
silicon.com: Oh Canada — Challenging in Call Center Offshoring
Proximity and a shared communication infrastructure are key elements making Canada a strong candidate for call-center outsourcing. Oh, and they speak the same language, more or less. Interestingly, one of the big drawbacks to sending call center work to Canada is the lack of employees who speak Spanish, increasingly the U.S.'s second language.
The Boston Globe: Philippine Leader Aims to Lure More Outsourcing
Even a top adviser to Philippine President Gloria Macapagal Arroyo says the island nation has no aspirations to take on India or China in the software development space. But with a majority of its 90 million citizens speaking English and a strong telecom backbone, the Philippines may be set to claim much of the business process outsourcing market.
BizReport: Dell to Stop Using Tech Support in India
The PC giant is moving corporate phone tech support from an outsourced center in India to locations in the U.S. Many customers complained of poor service due to a language barrier and scripted responses from support staff.
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